At Craizy Daisy's Gourmet Popcorn, customer satisfaction is our priority. We take pride in crafting fresh, high-quality gourmet treats. Due to the nature of food products, certain return restrictions apply.

Food Product Returns

Because our popcorn, nuts, toffee, and other edible products are perishable items, we generally cannot accept returns on opened or consumed food products.

However, if your order arrives:

  • Damaged
  • Defective
  • Incorrect
  • Missing items
  • Unsafe for consumption due to shipping issues

please contact us within 7 days of delivery.

Damaged Orders

If your order arrives damaged, please:

  1. Take clear photographs of the package and product.
  2. Contact us within 7 days of delivery.
  3. Include your order number and description of the issue.

Upon review, we may provide:

  • A replacement product
  • Store credit
  • Full or partial refund

at our discretion.

Non-Food Merchandise Returns

Eligible non-food merchandise may be returned within 30 days of delivery if:

  • Unused
  • Unworn
  • In original packaging
  • In resalable condition

Customers are responsible for return shipping costs unless the return is due to our error.

Event and Custom Orders

Custom orders, personalized products, wedding favors, event orders, and wholesale orders are non-refundable once production has begun.

If there is an issue with a custom order, please contact us immediately so we can work toward a fair resolution.

Subscription Orders

Subscription orders may be canceled before the next billing cycle. Once an order has been processed and shipped, it cannot be canceled.

Refund Processing

Approved refunds will be issued to the original payment method.

Please allow:

  • 5–10 business days for processing
  • Additional time depending on your financial institution

Exchanges

We only replace products if they are defective, damaged, or incorrectly shipped.

Contact Us

For return requests or assistance:

Email: craizydaisys@aol.com

Phone: 605-665-5266 

Please include your order number for faster service.